Privacy Policy
Last updated: February 2026
At Chiang Mai Border Run Service, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website (chiangmai-borderrun.com) and services.
1. Information We Collect
When you make a booking or contact us, we may collect:
- Personal details — name, email address, phone number, nationality
- Booking information — travel dates, package selection, pickup location, number of seats
- Payment information — payment method and transaction reference (we do not store full card details)
- Communication records — messages sent via our contact form, email, WhatsApp, or phone
- Technical data — IP address, browser type, and device information collected automatically when you visit our website
2. How We Use Your Information
We use your personal information to:
- Process and manage your border run booking
- Communicate with you about your trip (confirmations, reminders, updates)
- Coordinate with our operations team and drivers for pickup and travel logistics
- Improve our services and website experience
- Comply with Thai legal and regulatory requirements
- Prevent fraud and ensure the security of our services
3. Information Sharing
We may share your information with:
- Our operations team — drivers, guides, and border assistance staff who need your details to provide the service
- Payment processors — to securely process your payment
- Thai authorities — if required by law or immigration regulations
We will never sell, rent, or disclose your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable precautions to protect your data, including:
- SSL encryption on our website
- Secure storage of booking records
- Access controls limiting who can view your personal information
- Regular review of our security practices
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal obligations under Thai law
- Resolve disputes and enforce our agreements
Booking records are typically retained for 2 years after your trip date.
6. Your Rights
Under Thailand’s Personal Data Protection Act (PDPA), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to update or correct inaccurate information
- Deletion — request that we delete your personal data (subject to legal obligations)
- Withdraw consent — opt out of non-essential data processing at any time
To exercise any of these rights, contact us at booking@chiangmai-borderrun.com or call +66 98 943 6868.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies required for the booking system cannot be disabled.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data: