Cancellation and Refund Policy
1. Cancellation by the Customer
- Advance Notice Required:
- Full Refund: To receive a full refund, cancellations must be made at least 48 hours prior to the scheduled departure time.
- Partial Refund: Cancellations made between 24 to 48 hours before departure are eligible for a 50% refund of the total trip cost.
- No Refund: Cancellations made less than 24 hours before departure are not eligible for a refund.
- How to Cancel:
- Email: Send a cancellation request to visarun@chiangmaivisarun.com.
- Note: Cancellation requests via phone, messenger, Line, WhatsApp, or any other chat service are not accepted.
- Processing Refunds:
- Refunds will be processed within 10 business days using the original payment method when possible or in cash at our office.
- International bank transfer can only be refunded in cash.
- Bank fees and other processing fees cannot be refunded.
2. Changes and Rescheduling
- Advance Notice Required:
- Changes to your booking (e.g., rescheduling to a different date) can be made free of charge if requested at least 48 hours before the scheduled departure.
- Rescheduling requests made between 24 to 48 hours before departure are subject to a 500 THB change fee.
- Rescheduling is not permitted less than 24 hours before departure.
- How to Request Changes:
- Email: Send your rescheduling request to visarun@chiangmaivisarun.com.
- Note: Rescheduling requests via phone, messenger, Line, WhatsApp, or any other chat service are not accepted.
3. Cancellation by the Company
- Insufficient Bookings:
- We reserve the right to cancel the trip if there are fewer than 2 bookings. In such cases, customers will be notified at least 24 hours in advance and offered a full refund or the option to reschedule.
- Force Majeure:
- The company is not liable for cancellations due to circumstances beyond our control (e.g., natural disasters, government actions, or other emergencies). In such events, we will endeavor to reschedule the trip or provide a refund as appropriate.
4. Late Arrivals and No-Shows
- Punctuality:
- Please arrive at your designated pick-up location 10 minutes before the scheduled time. The vehicle will depart promptly to maintain the schedule for all passengers.
- No-Shows:
- If you are not present at the agreed pick-up time and location, the trip will proceed without you, and no refund will be provided.
- Rescheduling:
- First No-Show: You may reschedule your trip and join the next available trip for 1,800 THB one time only.
- Second No-Show: If you miss the trip a second time, you will need to rebook the service entirely and pay the full amount again.
5. Refund Exceptions
- Non-Refundable Fees:
- Any additional fees incurred by the company on your behalf (e.g., international transfer fees, processing fees) are non-refundable.
- Partial Services:
- If you choose to discontinue the trip at any point after departure, no partial refunds will be granted.
6. Acceptance of Terms
By making a booking and completing your payment, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.